Solving Communication Gaps: Unified Communications in the Hybrid Workplace

There is a growing need for unified communications providers to bridge the communication gap between individuals. No matter where they are working. With the integration of various technologies and services, UC can now be customized to meet all types of business needs. In today’s workforce, it has become increasingly hard for nearly all employees to stay in touch with coworkers and customers. Without using new technologies like instant messaging and voice chat through digital collaboration tools.

The blog will explain more about Unified Communications in the Hybrid Workplace. How UC helps facilitate better communication between team members regardless of location or device choice. Let us see why businesses should consider investing in their own UC platform. As well as how the providers can work together for best results.

What is Unified Communications?

The term UC refers to a group of integrated products and services that bring together voice, video, messaging, collaboration, and mobility as well as business process management tools in a single unified platform. It is designed to facilitate more productive collaboration between employees regardless of where they work. As a result, it can drastically elevate an organization’s ability to deliver heightened customer experiences and increased productivity for its workforce.

UC in the Hybrid Workplace

The hybrid workplace refers to a relatively new trend wherein employees choose their preferred devices for work purposes. Employees may choose to access work applications on mobile phones, tablets, and laptops. The rise of the hybrid workplace can be attributed to a number of reasons, including increased mobility among workers, an increase in mobile workforce, as well as a decrease in desktop computing. This is often possible across multiple devices, and especially when business-critical tasks require access from mobile devices.

Consistency Across Devices: The systems integrate with a variety of devices, such as mobile phones, tablets, laptops, and desktop computers. This makes it easy for employees to communicate with coworkers using whatever device they prefer.

Convenient Mobile Access: UC systems offer mobile apps that allow employees to access their work from anywhere. Can check emails on their phone while on the road or collaborate face-to-face with colleagues via video chat.

Key features

It allows businesses to deal with the complexities of communication in an increasingly digital workplace. A growing number of businesses are adopting UC solutions to create a more productive and collaborative environment, where employees can easily communicate with each other regardless of location or device. This in turn allows businesses to conduct business faster and cheaper by improving internal collaboration, as well as providing a better customer experience through easier communication across sales, support, and other departments.

UC solutions make it easier for employees to communicate and collaborate, thereby helping organizations improve productivity and business performance.

Reduced Costs:

Inconsistent, inefficient communications can cause employees to spend precious time on backup channels such as email. UC solutions reduce these costs by integrating multiple communication channels into a single interface. This allows employees to send and receive messages using a single portal, thereby saving time and money. For example, Cisco cites a recent survey that claims enterprises that have deployed UC have experienced significant savings in terms of employee productivity – ranging from 6 percent to 30 percent.

Workplace Flexibility:

UC solutions reduce the time employees spend on communications. This gives them more time to focus on their job responsibilities and maintain a healthy work-life balance. Business communication services cite a survey that found that more employees cited improved workplace flexibility as the main driver for UC deployments in a hybrid environment.

Improved Customer Service:

The ability to access UC solutions from anywhere makes it possible for employees to reach out to customers and colleagues in real-time regardless of their physical location. For example, Cisco cites another recent survey that found that 64 percent of consumers expect 24/7 access to live customer service agents, while 32 percent expect responses within 60 seconds.

More Collaborative, Effective Teams:

UC solutions allow employees to collaborate more effectively, thereby improving the overall performance of their team.  Business communication services show that UC enables teams to reach decisions faster. UC platforms also help create virtual teams – enabling employees to collaborate across different departments and locations.

Unified Communications in a Hybrid Workplace

UC in a hybrid workplace offers many advantages including improved collaboration and productivity, as well as reduced costs. However, UC also introduces new challenges such as handling multiple communication channels such as voice, video, chat, and email. This makes it essential that organizations choose the right infrastructure for their UC deployment. Fortunately, vendors offer UC solutions designed specifically for businesses with distributed workforces.

Video Conferencing:

Video conferencing allows employees to connect face-to-face in real-time, regardless of their physical location. Employees can also share documents, collaborate on ideas, or receive training from experts or business partners in real-time using video conferencing.

Scalability:

Reduce the costs and complexities of video conferencing by creating a unified model that brings together all of your conferencing requirements.

Flexibility:

Capabilities can be added to existing video conferencing environments to provide more functionality such as shared projects, access control, and other features.

Interoperability:

Select the best business phone app for your organization’s needs by collaborating with industry experts to select the right equipment, software, services, and partners to build a high-performing communications solution that provides all your conferencing requirements.

Mobility:

Users can interact with video, audio, web conferencing, and other applications from any location over the corporate network or the Internet, using a PC or a mobile device.

Efficient Communications:

Video conferencing allows organizations to reduce travel costs and save time by facilitating more efficient communication. Employees can easily connect to video conference meetings from any location as if they were sitting in the conference room.

High Availability:

Redundant hardware and software components ensure high availability for business-critical communications. Unified communications enables users to communicate through multiple channels. Not just voice or text messaging, but also video conferencing from remote locations through personal computers over the Internet or wireless devices like cell phones.

Conclusion:

Unified communications is a cost-effective way to improve collaboration across the enterprise. It is a great way to bridge the communication gaps in today’s hybrid workplace.